We generally ship wholesale orders within 3-7 business days. If an item is not in stock we will notify you by email or phone call.

You will be notified by email when your package has left our warehouse. The email will include a tracking number to track your order. You can login to your account online to see your order status.

When ordering online we currently accept all major credit cards and debit cards. Our online payment processor is PayPal and our offline method is check by mail.

When ordering offline we offer three options of payment: all four major credit cards, COD (company check, cashier’s check or money order), and Net 30 days.

For first time buyers, a minimum order of $200 for the initial order is required for wholesale users.

No minimum is required for reorders or future purchases.

Monday to Friday 9 AM to 5 PM (PST).

By phone at 1-877-369-7038 or 909-635-0988

By fax to 909-937-1638

By email to customerservice@shennel.com

All bounced checks will be assessed $25 Bounced Check Fee.

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We do not store credit card information on our servers. Our online payment processor is PayPal.com

Our website features an SSL certificate which offers the strongest encryption on the market. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. Our website ensures that all data passed between the our web server and your browser(s) remain private and integral.

Items are typically shipped using UPS. A customer’s shipping account may be provided to avoid shipping charges.

All merchandise in stock will be shipped promptly, or during the specified completion date. Please provide a form of payment to ensure prompt shipment.

All items not in stock are automatically backordered, and are filled once back in stock. When shipping backordered items, buyers are only required to pay half of the shipping charges for those items.

Discontinued items will be removed from your order.

Please allow 1-3 business days for processing.

You will receive a tracking number once your order has shipped.

Free shipping for purchases of $100.00 OR MORE. Limited to the 48 contiguous states in the continental U.S.A.

Flat rate of $9.95 for purchases under $100.00. Limited to the 48 contiguous states in the continental U.S.A.

Alaska and Hawaii shipping addresses $20.00 Flat Rate.

Shipping outside of the United States to Canada only with no exceptions, Flat Rate $35.00.

2nd Day guaranteed shipping by FedEx or UPS is available at an additional cost.

Overnight guaranteed shipping by FedEx or UPS is available at an additional cost.

Damaged merchandise may be returned within 30 days of the original delivery.

No returned merchandise will be accepted without a Return Authorization Number (RA#).

Returns of undamaged merchandise without an appropriate reason will be charged a 15% to 30% restocking fee.

In order to receive full refund, products must be in the condition you received them.

Please allow 7 to 10 business to process the return. We will credit you in the same manner as your original payment.

Please note: some items may not be returned, such as Special Made Items, Special Ordered Items.

You can return unworn, undamaged items within 60 days of ship date for an exchange.

Exchanges are only valid for items within the same season.

Please allow 5 business days after receipt in our warehouse for your exchange to be processed and shipped to you.

You must be a retailer, sales rep or shop owner to receive wholesale pricing.

Thank you for having an interest in our products. In order for you to become a wholesale user and shop wholesale pricing you must submit a wholesale application located here.